bbb dentist complaints

I was asked to give a $1400.00 deposit for the procedure. My flossing string was getting caught and coming out in the middle of the bridge. I sent them to my dentist back in ******** who in fact confirmed I do not have periodontitis. At the top of your Chrome or Firefox window, near the web address, click the green lock. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. (972) 223-1690. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Make sure you click Allow or Grant Permission if your browser asks for your location. "They had yellowed off the I ACCEPT and I was directed to initial there. On August 6th 2019 I had a permanent dental crown placement at Smile Design in Gainesville Florida. You can change this selection at any time via the Accredited Business toggle on the search results page. He denied his tech adjusting the mold, how else do you explain the errors? Dental Please select the region that you would like to explore today. The man there called Coast twice while I was on hold, but couldnt get through (the same experience as me). International Association of Better Business Bureaus. Read more about how complaints are handled. 1/17/23 Paid $2060 for two crowns. My time is worth much more than that!! SmileDirectClub, a mail-order orthodontic provider that sells cheap teeth aligners online, has agreed to release 17,000 US customers This process is free to consumers and businesses. I.E. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. Please begin by refreshing the page to see if your location populates the Near field. WebBetter Business Bureau helps consumers find businesses and charities they can trust. My ID# *****. All Businesses (Accredited and Non-Accredited). ************. I am now stuck with teeth that do not fit my mouth, people stare at my mouth when I speak because of the lisp that now exists. International Association of Better Business Bureaus. My teeth are still exposed because I couldnt get anyone in Coast Dental to do it. The spring hill office has continually stated I owe for a cancelled visit, the office manager *********************** specifically stated he mis understood me when I cancelled, the next visit I was told I had a bill, **** refused to be clear what it was for, after pressing foreward he said its for the cancelled visit, I replied the one you misunderstood me saying I was not confirming my appt, he replied yes that's correct, but you still must pay it. They will not answer calls. File a Complaint Complaint Details Note that complaint text that is displayed might not represent all He also clarified saying he just wanted documentation that this conversation took place because as far as we were concerned, there has been no action on Smile Design's part to resolve this issue. When she returned to the call, she informed me that the price is $59.46 per quadrant and because of the type of procedure, they can only do 2 quadrants at a time, so each visit would cost $118.92 for a total of $ 237.84. BBB Business Profiles are subject to change at any time. As my wife was not pleased with the work after having it evaluated at another dentist, ******************** agreed to a complete refund of the $1,045 paid for the original crown. Complaints for Westside Modern Dentistry, PC - Better She said the balance will be $322.00 after the $5.00 copay and printed me my receipt showing my credit balance. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 6076 Azle Ave Ste 100, Fort Worth, TX 76135-2627. I am investigating this matter. 175 SW 7th Street Suite 1212, Miami, FL 33130-2952, 4005 SW 152nd Ave Unit 2, Miami, FL 33185, 1865 Brickell Ave Ste A207, Miami, FL 33129-1626, 1330 SW 22nd Street Suite 406, Miami, FL 33145, 100 S Biscayne Blvd STE 111, Miami, FL 33131-2028, 333 SE 2nd Ave STE 2502, Miami, FL 33131-2179. On 11/08/2021 Smile Design Dentistry, Port Charlotte, FLA, did a cleaning of my lower teeth. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Make sure you click Allow or Grant Permission if your browser asks for your location. I initially thought this bill must have been a simple oversight, but the repeated lack of contact by Coast has me questioning this. I asked them about their "patient QA" role, and they didnt know what I was talking about. WebContact Information 205 E Wisconsin Ave Milwaukee, WI 53202-4207 Get Directions Visit Website (414) 778-3600 Want a quote from this business? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. . When she returned to the call, she informed In the window that pops up, make sure Location is set to Allow or Ask. When I received the crowns they were bucked out and much shorter on the front than my natural teeth. International Association of Better Business Bureaus. Then I was advised by the lady at the front desk that I would not get a full refund I would not get the $900 paid for lab fees. The day I was given the crowns I told him, these arent going to work. This was completely against any ethic practice. For the BBB EU Privacy Shield independent dispute resolution program, please click here. Get Directions. I would love a refund and for this ****** to not be committing malpractice and scaring their patients into unnecessary procedures. This is 100% due to poor molding skills. After my regular dental cleaning, I was checking out at the front desk and Karen, the new office manager, mentioned that I had a $200 balance on my account. This was a expensive procedure which Smile Design Dentistry advised me to finance through Care Credit. She said that the dentist paid for the lab fees. My new insurance is better but they didn't want to use them. Well guide you through the process. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. . It has been well over 30 days and they refuse to return my payment indicating it was sent to their Corporate Office. About a couple of weeks later I called ******** back and she had just processed the invoice and that I needed to contact corporate in *****. That's all you need. Our treatment ended and afterward, they sent me an additional bill for $126. I told them mutiple times that I don't use Humana any more and I have a new insurance and they kept trying to bill Humana. Empowering the community to fight fraud together. Having recently been diagnosed with hEDS, the re-work and my body's resistance to numbing medication wreaks further havoc on my body. That's all you need. Dentist refused and mailed 2 of the three partials back to me. Im getting bills for $193.10 for work not done!! An email was sent to you on March 3rd, 2023 to discuss your options and a voicemail was left on March 6th, 2023 in a second attempt to reach you. First, discuss any concerns you have with your We received your complaint and would like to resolve this matter promptly. I find out from Metlife and from ********** that ************ is NOT in the Metlife network but the other doctor in the office, *******************************************, is in the network. Well guide you through the process. BBB Business Profiles generally cover a three-year reporting period. Make sure you click Allow or Grant Permission if your browser asks for your location. Reload the page and repeat your search. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The upper teeth were not cleaned because we discussed a plan to remove my upper teeth and replace them with a denture. It took 3.5 hours to perform the dental work on the first crown for the day. On January 10th 2020 I called and left a voicemail for Karen saying that I was greatly concerned that my $200 bill was now increased to $300 considering an over 90-day late fee. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB Accredited businesses have been screened by BBB and are held to higher standards for customer service, transparency and ethical business practices. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. I still have not received my refund and I have called the office numerous times to which they refer me to somewhere else and I never get through. See details. Please select the region that you would like to explore today. I did so this morning, 5/15/2023. Dentist Near Me | BBB: Start with Trust - Better If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Coast Dental | Complaints | Better Business Bureau We discussed financing options which he decided to move forward with. Coast Dental is inhumane no compassion and no professional ethics. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I was very understanding with cancelled appointments and procedures and items not provided when promised. I keep leaving messages and they are not returning my phone calls. 8680 Virginia Meadows Dr, Manassas, VA 20109. ******* was reassured of this and a receipt of the refund to his card was emailed to him. 1 complaints closed in the last 12 months. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Reset. They fail and opted out from using my husbands dental insurance with Liberty Dental Plan of ********** and they opted for to finance the treatment instead. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. He scared me to my core and backed me into a corner. 412 total complaints in the last 3 years. No phone calls were returned. At the top of your Chrome or Firefox window, near the web address, click the green lock. BBB Accredited businesses have been screened by BBB and are held to higher standards for customer service, transparency and ethical business practices. In the window that pops up, make sure Location is set to Allow or Ask. As a matter of policy, BBB does not endorse any product, service or business. Dental License: ***** DBA: ******* ********************** Excellence Address: ********************************************************************* Phone: ************ I went to office of this dentist on 03/14/2023 for my six month cleaning. Therefore, on November 22nd I called Smile Design and asked to speak with Karen about the charge. The notice showed he was out of network and paid $151 after a $100 deductible. At their request I made 2 payment totaling $262.14. I paid in full for an upper denture and lower partial. I spoke to the Patient ********************* They confirmed that their records stated that a full credit was in process for the $2,060. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB directs its services to businesses and consumers in North America. International Association of Better Business Bureaus. 80 Flat St Ste 101, Brattleboro, VT 05301-3258, 6 Executive Park Dr, Halfmoon, NY 12065-5601, 401 Edgewater Pl Ste 430, Wakefield, MA 01880-6225, 100 Saratoga Village Blvd, Malta, NY 12020-3737, 401 Valley Mall Parkway, East Wenatchee, WA 98802, 1680 Mulkey Road SW, Douglasville, GA 30134. She also stated that Coast Dental needed to reimburse me for the remaining balance of $90. Good dental health also means good overall health. Thus creating a lisp when I speak and it just plain doesnt look right. BBB directs its services to businesses and consumers in North America. Reload the page and repeat your search. This is a horrible way to do business and Coast Dental cost me more money because they are by law supposed to release my **rays when I request but they did not. Dr. ******* has horrible orthodontist skills and it is very sad that is doing this to kids. First they bill me $50, now 1 month later I'm being billed past 90 days. My poor daughter has been crying!!! BBB is here to help. I have wasted days, time, and gas, in addition, of paying for a service that I have yet to receive. BBB is here to help. Please select the region that you would like to explore today. Turns out I did not need this $1600 cleaning that they were demanding and my new dentist had no problem doing a regular cleaning, seems like Coast dental is trying to fleece the general public with their ridiculous high charges that are not needed, help! $1045 for the crown that was worked on that day and $1015 for a second crown that was never done. The 2nd time I went I was told to take a seat and wait for help. I don't think it's fair to have to pay for a service not provided. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Note that complaint text that is displayed might not represent all complaints filed with BBB. I went to the dentist and they did X-rays and it showed that it was a bit loose. So I paid $135 for the evaluation for root canals. This was my normal business practice with Coast Dental.Due to the sudden change of office staff at their facility, after my visit, I received an invoice from CD claiming that I owed a balance of $537.40 for the services provided. On October 18th 2019 I had a regular dental cleaning at Smile Design in Gainesville Florida. Fraudulent billing, Please provide copy of signed HIPAA. Confused by this unexpected bill, I immediately contacted both Coast Dental and my insurance provider to rectify the matter.My insurance provider confirmed that the dental services rendered were indeed covered under my policy and that they had not received any claims or billing requests from CD. If the specific business you are looking for is not in our directory, you can submit a request to add it. I sought reimbursement with Cigna for repairs made by the specialist on the faulty root canal prep-work and changed dentists so that an evaluation could be completed at Embassy Dental in ************** (Dr. ***************************** ******************** evaluation indicated, not only were the crowns for teeth #** and #** faulty, I need six additional crowns for a total of 8 !