How to Opt Out of Comcast Using your Router as a Wi-Fi Hotspot Somewhere in WiFi settings or advanced settings [deleted] 2 yr. ago Comcast can turn off the public broadcast one livin_ona_prayer 2 yr. ago So can you modemman11 2 yr. ago ANSWERED: How to Connect to an Xfinity WiFi Hotspot and Im going to streaming services for TV. I haven't tried it recently but I suspect putting their gateway into bridge mode still disables their Xfinity wireless network. How to Turn Your Xfinity Hotspot Off or On, How to turn your Xfinity hotspot off or on, turn off your modems Xfinity Wi-Fi hotspot. I absolutely despise them, and am a former employee. As of December 17, 2020, Xfinity WiFi on Demand passes are no longer available for purchase. I have no use or need to provide this in my area. Again as soon as the xfinitywifi showed up it dropped my clients wireless. If you need Wi-Fi and an Xfinity hotspot is available, you dont need to exchange passwords to get your Xfinity internet on the goyoull use your own Xfinity account info to sign in. One of the big downsides of this is that it could be slowing down your overall speed. Is Your Comcast Public Hotspot Costing You Real Money? The modem does support wired networking over cable (called MoCA), so I wonder if a filter is needed Lastly, while wired connections typically are faster, I found that the Ethernet card in my new laptop only supported 100Mbps, so my wireless was actually faster! XFINITY wifi? we have comcast business! TURN IT OFF! XFINITY and xfinitywifi is back. again. Our team can most definitely take a further look at this https://comca.st/3FAKbYv send a "Peer to peer" ("Private") message: Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Now, you can disable it online. Turn off Xfinity Wifi Hotspot - Comcast Business Support Community Nothing had worked and the one and only time I got a hold of a real person they couldn't hear me. I replaced my modem with the Motorola SB6141, if price is a concern, ebay has certified refurb for $40., Why would u pay $120. you'd be saving money on the third month. The two big GIANTS of provider industry are Comcast and AT&T; you either take one or the other. Taxes apply. Your Xfinity Wireless Gateway broadcasts an additional xfinitywifi network signal, creating an extension of the Xfinity WiFi network right in your home. But if you want to learn how to make your device prioritize your home network over the hotspot network, we recommend checking out Xfinitys connection guides for various Mac and PC devices. RELATED: Your Home Router May Also Be a Public Hotspot -- Don't Panic! Said she must upgrade or will lose her service! Use punctuation people! You can use the Xfinity remote to set the sleep timer for the TV. However, it still leaves you with an overpriced modem rental fee and a device that uses more electricity than a typical modem/router combo. Image shown here. Reference the post below by Established Member train_wreck. If you want a gateway (modem and router combined in 1 device), I dont recommend that because they arent as reliable and you cant upgrade one half, but the Arris G36 (up to 2330bps and Wi-Fi 6) and Netgear CAX30 (up to 949Mbps and Wi-Fi 6) are good value options. Sorry for the late reply to your request. I'd love to help get it shut off for you. The least you could do for your business-class customers is give them the benefit of letting them turn it off and keep it off. There are a lot of people reporting the same issue. thank you very much and have a great day everyone. That also means its not sharing a hotspot to the public, so rest easy. We apologize for this inconveniencethis has cause. Comcast Xfinity is one of, if not the most widely available internet providers in the US. I can always use the cash. Thank you for your article. Comcast also said that they wouldnt be able to support the router or diagnose any Internet issue if it was my own router/modem (I might be mistaken if they said this after support ended). I have recently downgraded my service, returned a rental wifi modem, and a DVR box myself and have saved $25/mo. I do not like having this and I *need* a method to turn it off myself. https://go.mikemu.com/xfinityhotspo. Offer may be changed or withdrawn at any time. Xfinity WiFi Hotspots Overview - Xfinity Support Hi b862. Clicking the button does nothing. Yes, you can share your Xfinity Wi-Fi hotspot with up to five devices in your home. Xfinity Wi-Fi Hotspot Down Rockville, MD. Equipment lease fee is $12.99/mo. I do rent my modem for now anyway. Enter the following: Username: admin. Sorry to say even if you own your own router they will still make it a hotspot. ", @note: @support: please turn off again, thanks. You can do this by going to Settings>Wi-Fi>Xfinity. Seriously!? Mind you they automatically renewed her 2yr contract 2x and failed to state the new increases. I called a couple times and it would help for few days then same old sh#t! Since 2011, Chris has written over 2,000 articles that have been read more than one billion times---and that's just here at How-To Geek. Just last week, I set up a comcast account for my MIL with a SB6183 bought refurbished for $30, was pretty easy to setup, had to install the xfinity app on my phone to activate it, but it just worked. You have to drop it off at a Comcast service location (and make sure you get a receipt). To Enable or Disable the Xfinity WiFi Home Hotspot Feature in Your Account. Xfinity Wi-Fi Hotspots | Find Wi-Fi Near You | CableTV.com All public Wi-Fi function has been disabled. ARRIS Group, Inc. TG1682G B. There are a few ways to get rid of your Comcast Xfinity modem rental fee, but my best recommendation is to simply replace a leased Comcast modem with your own. ISPs in the U.S. have a monopoly, w/ the help of the government. Yes I had recently rebooted the modem when it came back on. Elevated (off the floor) and in an upright position. This will disable your device from auto-connecting to Xfinity WiFi hotspots. I hope you have a wonderful evening! Reddit, Inc. 2023. We wouldnt be surprised to see Comcast raise it again soon. Now that you know about Xfinity Wi-Fi hotspots, check this out next. In part because when I set it up and had some issues every time I had a problem and needed assistance they immediately blame the device I use and say contact them then they would say contact comcast and got sick of it. 11 [deleted] 2 yr. ago [removed] AndarianDequer 2 yr. ago I bought a router and modem a couple of years ago, I was on the phone for less than 3 minutes. killthecook 2 yr. ago Use the xfi app. Some of us do not mind paying it. If not, I stand corrected because I know that our administrative login does allow these public settings to be made available. But before you get table-flipping mad, lets talk about how Xfinity Wi-Fi internet on the go works, how you can turn it off, and what to do if its not working. the tv box I begged him to take. I concur with everyone here. Paperless billing or prepay required. For the most accurate information, please ask your customer service representative. Toggle the slider button by Home . They are also more reliable as separate components. It's early Wednesday now and still on. Hi amitramani. HOWEVER, weeks after Comcast turned off my xfinity wifi at my request, it's back on again, even though my settings are set to "off". Im disabled & cant get the box out myself. My client have been unknowingly been supplying people with the internet on their dime and has caused them problems. It would be to support up to 60 mbps, for 2 people in an 800 sqft apartment. All my settings are set to not allow open or public access. Your home address wont show up on the Xfinity WiFi Hotspots app maps or the web-based hotspot location map. I would like a firmware update so I can kill this public WIFI once and for all. I kind of stumbled upon it by accident, having eliminated every other factor. Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro. Ever wonder how Comcasts Xfinity Wi-Fi is able to provide so many public Wi-Fi connections? Open the Xfinity app and tap Internet in the bottom menu bar. The way you describe the matter is really quite amazing, Please share your view regularly. I have no use or need to provide this in my area. Stay updated on the latest products and services anytime, anywhere. I'm happy to hear that you were able to turn it off again. After that, you can reconnect to the same network. Can Power Companies Remotely Adjust Your Smart Thermostat? The last agent I talked to pissed me off. 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I've been trying for days to turn off the public wifi hotspot from my gateway. -ThomasB. I just had comcast biz class installed an hour ago. After we went straight modem, we've never looked back and never dealt with their pesky hidden hotspots again. This is absolutely, stupidly ridiculous. You still get tech support with your own equipment, both from Comcast for the service side, and from your hardware manufacture on the hardware side. Go here to manage your preferences and turn off, get rid of your Comcast Xfinity modem rental fee. Thanks G.E for your informative post. If this is not resolved TODAY I will be taking my business elsewhere. Xfinity stresses that the hotspots are entirely separate from your home Wi-Fi network. Disabling or opting your modem out of the Comcast Xfinity public Wi-Fi hotspot network is fairly simple on the surface, but there have been reports of customers running into issues, and you may have to periodically re-opt-out. How is comcast getting away with this security flaw? If you buy a modem of your own, Comcast publishes a compatibility list, and they need to activate it when you install, so plan to be without internet for a couple of hours until it is provisioned. If youre renting a modem from Comcast, the biggest downside is that unnecessary $10 a month charge. Xfinity states that the owner of the Xfinity Wi-Fi hotspot is not accountable for any activities and data usage taking place on their hotspot. Theyre much appreciated. Any of the following combos will pay for themselves in year 1 or 2, and then would be free for life after. To me, it was the lesser or two evils. But, if you really must continue renting a hotspot, you can at least disable this feature on the web without calling Comcast customer service and waiting on hold. If anything should arise in the future, we are here 24/7 to support you. Xfinity WiFi Home Hotspots FAQs - Xfinity Support However, Comcast support was super helpful in helping me get it up and running. Good morning, I already turned off private wifi in my cisco DPC3939B gateway, and to confirm to other readers: no there is no way for paying customers to disable the public hotspot. If you have a compatible Xfinity Wi-Fi modem, your Wi-Fi hotspot is automatically turned on. I give up. Then, just tap "Forget this Network" to log out of the WiFi network. The answer could be as simple as remembering that you recently set up your new Xfinity Wi-Fi modem, which takes up to 24 hours to start broadcasting that hotspot signal. 91 Messages Sunday, December 11th, 2022 8:55 AM Closed Gateway hotspot won't turn off I recently received a newer gateway (XB7), and since then have not been able to successfully disable the "xfinitywifi" and "XFINITY" networks on the 5ghz band. Plus, they both are clean on the dslreports puma bug finder. Using one WiFi Name and Password for your home network. If anyone has a solution I'd love to hear it. I am hopeful that future revisions to the gateway firmwares will rectify this issue. Well, you can always manually select your home network any time your device automatically connects to the xfinitywifi hotspot. Then simply call 8003913000 and have a technical agent log into the CDG and disable the public SSID and broadcast mode. Per FTC guidelines, this site may be compensated by companies mentioned through advertising & affiliate partnerships, such as the Amazon Services LLC Associates Program, Impact, CJ, Quinstreet, etc. Enabling Bridge Mode doesn't disable the Xfinity WiFi Home Hotspot feature by default however it can be disabled afterwards by doing the following: To learn more about the home hotspot feature, to find a hotspot near you, or to download the Xfinity WiFi Hotspots app, visithttps://comca.st/3RS1jA4. I've seen other messages and threads asking for this with no real answer or solution. Was gonna save it on Pinterest Something about disabling the "Broadcast SSID" and "WWM Parameters"? After all, more Wi-Fi could be a good thing, right? If you only have one or two bars, try moving closer to where the hotspot signal is coming from. Once youve acquired the modem, you can swap it with your existing modem and set it up. It may not display this or other websites correctly. Or maybe your neighbors need to borrow your signal, but they cant find a hotspot? Turn off Xfinity Wifi Hotspot | Page 2 | Comcast Business Support Address: PO Box 271 | Dexter, MI 48130 | USA. What a different meaning without a simple comma, huh? I personally know this non-functionality has been going on for at least 2 months, and this thread shows that it has been going on much longer. I'm just trying to turn off the hotspot, nothing else. Chris Hoffman is Editor-in-Chief of How-To Geek. I can connect to this hotspot and when I unplug my router, it goes away. Horrible horrible customer service. You can either stop down locally to get a replacement or we could ship you one out, whatever is easier for you we are happy to do. Would that be a good purchase? Hi EmilyBAre you able to do this for me as well? Comcasts device listrecommends a few known-compatible modems with the telephony feature. I called and talked to a representative who said she needed to "reset" the request and that it would be turned off within the hour. Go to wifi.xfinity.com, and use "Find A Hotspot". Yes, the owner is unwittingly giving out service to freeloaders. That means your personal data allowance shouldnt get used up, and your internet speed shouldnt slow down if someone logs into your hotspot. Begin by connecting to your WiFi network and accessing 10.0.0.1 from a web browser. They've taken away ability to control your equipment, make you jump through hoops to turn off their wifi, but I promise it will come back even if they shut it off for you. Would you recommend just buying a modem router instead of a modem and a router separately? Plus taxes $ fees. Fios plan prices include taxes & fees. At any given moment a limited amount of bandwidth can go through your device, after all. For a better experience, please enable JavaScript in your browser before proceeding. I set the modem to bridge mode and hooked up a router. We dont necessarily think you have to disable this feature, as it seems to work fine we havent heard any horror stories or reports of problems yet. I was hoping to get some insight as to what could be causing the outage as I am unable to connect to anything (Roku TV, Laptop, etc.) There are way to have unlimited internet through Xfinity, I think for us it required a call or even having to go to a damn Xfinity store in person, but i'm paying a frankly ridiculous $30 a month to have more than 1.2 terabytes on my 1.2Gb/S internet connection with my own SB8200 and router. WTF ! Im gonna buy a modem ASAP, been paying that rental for over 2 years. @user_e4382e I'm glad to hear you were able to connect with an agent for assistance. Please include the WAN MAC Address of the device in the private message. Your device doesn't support public hotspots. Dumb ass autocorrect!! Through your account, navigate to Services > Internet to access the Xfinity WiFi Hotspot. One answer only gave the instrutions to turn off the "private" wifi and there is no option in the account settings to turn of the public hotspot. https://internet.xfinity.com/network/advanced-settings/hotspot. Its very important, and frustrating for those of us who were actually taught how to write and speak the English language. You listed modem & router recommendations. Makes no sense. This isnt technically a public Wi-Fi network, but its intended to be used by other people. Click on the name of your modem in the list of your internet devices. Until last spring I had a Technicolor gateway and I could enter the device settings (10.0.0.1) and I used to be able to disable not only my personal Wifi but I could also disable the Xfinity hotspot.