Why is the shipping cost so high? : r/Hololive - Reddit I posted another negative review and am having the same thing happen. I bought an outdoor clock from Frontgate and it stopped working just after the warranty expired. Dec 19th I received my refund. Hopefully. The Yelp page on which I am posting this comment, news, weather, EVERYTHING is saturated. On Nov 29th I received an email stating that my order was on its way. Then this happens again, it gets replaced by the wrong item. This is the second time I have had a poor quality product#dont shop at Frontgate. Why can't I give 0 stars? Customer service will not issue a refund unless you return the item, but I'd already tossed the box. Their outdoor furniture offers wicker, aluminum, and teak collections with seating, chaise, daybeds, and accent options. Simply the worst customer service imaginable. I'm so disgusted and wished I never bought anything from them. 20%. I asked for a cancellation confirmation but they said I will gent an email in about 24 hours form "that" department. Tracking info was wrong, called customer service 4x, was told someone would be in touch, no call back, finally put in touch with the shipper. Originally with a focus on outdoor furniture and decor and being a holiday destination for decorations and more, Frontgate has expanded to indoor furniture, decor, and essential home elements. Frontgate, stop using non reputable delivery companies if what to keep your customers! Frontgate is a home decor and furniture catalog with five stores nationwide. So, although I've had the guy whose order they originally sent me in errror, I resealed the box, and have been putting this out all day for *** pic up since I received it and called Frongate about this issue, than bringing it back in every not , after not being picked up- I'm in the wrong? Frontgate has a wide array of different types of products, including those with wooden veneer and upholstered options. Frontgate offers a wide array of options for living room furniture, like upholstered sectionals and sofas with various fabric options like chenille, velvet, leather, and more. On October 31st, I received an email from Frontgate indicating my nearly $200 purchase item had been delivered. I then received a letter saying they were charging me for the table not picked up. Hunt made an appointment to deliver to my house two weeks later and gave me a widow between 1:00pm and 5:00pm and told me the driver would call 30 min ahead of the delivery! Hope my Credit Card company will give me the money back now. The problem is the pillow is probably the biggest cause for why it is so expensive. I got connected and the customer service person told me they couldn't deliver the item that day because the highway was shut down and the next available date to deliver was in two weeks!!! Couldn't wait even though didn't show up within their window. See pictures. They ended up charging over $46.00 to returnnot the prepaid label which should have been only $14.95 i have bought items from them over the years and they always find a way to cheat the customerhorrible customer service. It's over priced and the qualify and specs are way off. And items arrive broken!! Enjoy your savings on your purchases. Shocked at the poorly made product. Now 4 months after our 7K order we have no idea when we will get our patio furniture, its end of September and the summer is over. Russia's invasion of Ukraine has driven prices for energy commodities like oil and natural gas even higher. I am being unreasonable? This was my first time purchasing from this store and it seemed promising, but the process was not great. The total was now over $6,000 dollars!! Shipping costs remain elevated, and it usually takes 12 to 18 months for those higher costs to made their way to the prices Americans pay, Nicholas Sly, an economist at the Kansas City Fed, told The New York Times in a story published Monday. These deliveries are carried out by standard ground independent delivery service providers. Website robs you and customer service does not exist. Furniture shopping is an oftentimes tedious and mundane task. Any comments on the foam 2" resort rafts? Then finally about three months after our order part of it arrives but one item is wrong. "Your waiting time is 3 minutes and 14 seconds), then 15 minutes later of waiting in silence, the computer notifies you of another new wait time of 4 minutes and 45 seconds and the process repeats itself until you gave up and drop from the call. Keep reading to find the answers to these questions and more. Distance of shipment. I ordered a wall-mounted retractable hose reel. I called this morning and they claim that several notices were sent and it's delayed again. 27% off $999 would have been $730 but 27% off $1199 is $875 - so only a savings of 12% off the original $999. Here's the problem--the 25% off code really doesn't work, and their customer service is nonexistent when you call them to straighten it out. There are SO MANY OTHER furniture companies, PLEASE go somewhere else! Shipping Fee (transaction) - 6.5% of the shipping charge. Value Added Courier Services 5. Called back and told Tiffany the Supervisor, to stop the package. Twice ordered a large handpainted wall mirror, and twice it was delivered broken. After assuming going to get, was notify 7 days later it's delayed to end of May 24-31,2021. For what they cost a total rip off, and very poorly made, no rust proof steel. I even put it in plastic in case it rains. It was a cushion that weighed 3 lbs. Beware! However the product arrived at my home in two days! Don't buy any clocks. I am still waiting for my credit card to be credited and it's been over 5 weeks since the return. When I called to request a return or replacement with a comparable item, I was told that the best they could do is offer me a few bucks back in a Frontgate gift card. Terrible internal processes. May all benefit! The Suez Canal Accident Had a Significant Impact Called credit card company & filled complaint$$ refunded in 10 days. The pros: Wide selection of holiday and Christmas decor. This is truly the most inconvenient, cumbersome internet purchase I have ever made and I shop almost entirely on line. How embarrassinglesson is: DO NOT BUY A GIFT FROM THEIR WEBSITE, and if you do buy anything from the website, you cannot return it to the store. I called two more times on Friday, When that expedited shipping farce finally arrived on Friday May 24th, 2019. There was NOTHING! I was told they wouldn't accept it. A real shame. Stay up to date with what you want to know. I got connected and the customer service person told me they couldn't deliver the item that day because the highway was shut down and the next available date to deliver was in two weeks!!! Service at this store simply sucks. When I read all the negative reviews I nearly choked. Lousy company that screws up numerous orders, and still somehow," it's ***, it's the vendor", excuse after excuse- as they take your money for orders that were delivered to you, and meant for someone else You call, they tell you "how strange", they apologize , must be an error with their vendor.. Products used:Actually none. I honestly want to throw out anything I have out of my house because I don't even want to see it. So essentially, I spent hundreds of dollars for greenery that lasted ONE CHRISTMAS. Contacted Frontgate, once again no help. Slumber Search is supported by readers. They don't care about their customers at all. It's a big shop filled with nice home furnishings. And customers are afraid of math, it's why they like "free" shipping, but they can go hang. Additionally, fuel costs, taxes, and customs . Never heard of this. I tthink I will call---I think it will be easier for everybody. I called for a refund and i can send it back and then I will get a credit. 20% OFF Frontgate Coupons & Promo Codes June 2023 - Insider The store was not busy. I had already disputed with my credit card company and sent them both docs. You should be able to return things online to the store..the box it came in is completely wrecked from the shippers so now I HAVE TO PAY TO RETURN IT AND FIND A BOX..NEVER AGAIN!! During that time the arrival date got pushed back FIVE times. You'd think at that price customer service would want to be helpful. 83 Messages: 422 Likes Received: 2 I usually buy books from Amazon since they are only a penny, but the shipping is $6.49. It was NOT my address. The Chinese government reinstated some lockdown measures in recent weeks to stem the coronavirus's spread. Needless to say, this company lacks in customer service. TERRIBLE customer service. Frontgate aware clock breaks but continued to sell. They ask for me to contact them but I did and still refusing to accept. I will not purchase any further, nor from any other brands this company is owned by. Why is it so expensive? Why Is Shipping So Expensive? | Top 4 Reasons Costs Are High - BlueCart They're also being more careful about handling packages, which can slow down the shipping process and add to the cost. I have on 3 difference occasions order outside products showing a shipping date and then they come back with delays, 1,2,3 months or never get the product in. THE WORST CUSTOMER SERVICE EVER! They did and said only 1 chair picking upcall Frontgate! The US economy was already struggling to balance supply with demand before the shipping crisis emerged. You can use Frontgate coupons to unlock discounts at their website. Broke my own promise. And they are the wrong Fing color. 62 comments Add a Comment Etsy tells you you charge too much for shipping no matter what you do - ignore them. Bar ware
Moral of story, don't trust them or their business practices and lack of. I called back after that did not take place. Customer service is a 0! In the back there are various wine devices and espresso machines for your entertaining pleasure. What can I do with a credit if the quality is so poor? At the time I ordered 3 units of one item. - no mention of the store they work for.it is bizarre.). Shipping companies rely on various modes of transporttrucks, ships, airplanes, or trainsto move parcels from one location to another. Outdoor Furniture is another one of the most sought after items from Frontgate. The order arrived late, partial delivery 2 hours AFTER the promised delivery window ended, no explanation of where the rest of the shipment was, mismatched cushions, missing 2 cushions of the fabric I ordered, no follow-up phone call from "special" concierge rep when she said she would call, etc. This has to be the absolute worst company have been a Frontgate customer for years Shady business with terrible customer service Beautiful store and great customer service! So, why is shipping so expensive? The scheduling the delivery with CEVA was impossible. So I'm stuck with a gift card I can't use, 5. Now what? The cons: Some disappointment about perceived quality. Walking around a bit more yielded some more great furniture and some small fire pits. I don't know how this place stays in business. Our second option was to exchange them for a similar product (this product had no variation). Now I've paid someone a second time to take down the broken one and install the 2nd one, only to find out I can't get the water out of the hose and UPS wont take it. People use these reviews to choose their purchases and are basically being convinced (by the misleading high reviews) that Frontgate items are superior to other brands or items purchased from other stores. So don't forget to benefit from this offer. 6 They charge sales tax now on top of really high prices. Professor of Travel. Many eBay sellers will have a product that is priced lower than many other retailers. Also, their accent chairs, TV stands, and coffee tables come in modern, traditional, and rustic chic styles with solid wood accents. So much for the 10year frame warranty. as well as other partner offers and accept our. I'll resubmit the same docs again proving they picked up the table OCT 26 2018. Still no resolve. I have to pay shipping to return it plus they wanted to charge me additional shipping to send the correct item. However, there was some mixed sentiment regarding delivery, purchase facilitation, and perceived quality in some cases. To be honest, I window shop more often than I purchase here. Click, copy and apply the code, 20% OFF is saved. If I could give this company less than one star, I would. Total fraud. Good products. They don't even deserve the one star. Never again will I recommend or buy from Frontgate. it won't go through) when I try to use it for a purchase. (It's the same language, Lauren, spoken with a slightly different accent.) Get 20% Off Orders plus Free Shipping Using Frontgate Coupon. They threatened to charge me a second time if I didn't immediately return the broken hose. If you try and use one of their codes, they will bend you over on shipping charges. I ordered about May15th. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The last few weeks brought new risks to the outlook. I begrudgingly pay the money and they send the chairs. Ripoff store. I'm the heaviest person in the family at $195 lbs and we've never had more than 4 people on it at one time and the couches have always been indoors. That can quickly lead to pricier shipping as truckers and freighters are forced to pay even morefor fuel. They're not empathetic and didn't blink an eye when I cancelled the order. I explained they were to pick up a damaged table. 2022-2023 Slumber Search $1,000 Scholarship. How much does it cost to ship a package these days, anyway? .not even close to the size it said it was going to be. The supervisor agreed to give me the 25% discount to be applied in 3 to 5 days. 5 years ago, due to front gate being a 3rd party vendor, promised to never order again. I called Frontgate again and asked for a replacement and received two emails a week apart noting my item was now on backorder until December. Why Shipping is So Expensive: A Breakdown of Shipping Costs They couldn't resend it through an email plus they didn't have any tracking info so basically they couldn't show any proof of ever sending it plus they told me my coupon had already expired!!! An erosion of quality. She had quite the attitude. I cannot believe this is how they treat their customers. It was empty inside! I responded and told them I was happy but that I still hadn't received my $1,000 coupon yet. The primary reason for the sudden spike in the price of shipping is the world's ongoing nemesis: COVID-19. Why Is eBay Shipping So Expensive? (Top 5 Reasons) - The Cold Wire Quality of the stuff is subpar for the price. FRONTGATE - 15 Photos & 150 Reviews - Yelp NO WAY. My second email from them said delivery had been delayed until end of July!! I purchased 2 sofas after moving into a new home and waited FOUR months for furniture. 4. Another popular request from Frontgate customers are new bar stools. 20%. Her little dog is perfect and the bottle of booze to hang in her hand was a extra surprise. They had a bar cart at $999 regular price w/ 15% discount and advertised free shipping - but only shipment option was inhome special truck delivery which was $100. I've had nothing but incompetence and lies from this company. When I called they said they didn't have email notification feature turned on but they would add and send notification with any additional delay. Policymakers' updated projections also see inflation improving into 2023, albeit at a slower pace than they forecasted in December. When I saw their advertisement for outdoor furniture for 25% off plus my order was enough to where I would receive a $1,000 coupon to use later I had to take advantage of it. While most custmers like their outdoor furniture options for their contemporary and traditional chic styles, there are some complaints about durability and delivery in some cases. They originally charged $60 for oversized item. Expires: Jul 5, 2023 28 used Get Deal Recommend 51% OFF After placing my order, the website CLEARLY showed that the I WAS NOT charged for shipping. Now Frontage is threatening to charge me for a second time. I recently placed an online order with Frontgate. Sometimes though, a piece of furniture or a home accessory sticks in my head and I have to go back for it. I received a very large outdoor mat that was too big for my condo. OFF. Offered me 10% off another chair the first time and a $50.00 discount after dealing with the second PRODUCT SPECIALIST. Clearly, they have this policy in place because they have too many items returned, which says enough! I ordered a bed on line in November and it was originally scheduled to arrive in February. IF you enjoy having your transaction incomplete and charge pending on your credit card even AFTER you have received the item due to FG not "completing the transaction (explained via PayPal) AND them blaming PayPal then continue to shop with them. Only four season and a Broken Leg on Isola Lounge Chair. In the past, I had only shopped at Frontgate through their catalog. So they're basically picking and choosing which reviews they publish, weeding out the negative ones. This is very dishonest. Customer service was evasive and confusing. You can't compare it to something you buy locally that has $5 shipping. We bought 2 of the Palermo (Item #*******_BRO) in 2014 and the metal tubing under both of them is broken in 3 places on each. worst customer service ever!!!! Should the situation worsen, it's possible the country will have to shut its factories once again and throw the global supply chain into a new phase of disarray. However, they outsource the delivery of their products to unreliable trucking companies with very low customer ratings such as CEVA Logistics and JB Hunt. In fact I had never heard of Frontgate, so I assume the company buys mailing lists in order to stuff unsuspecting householders' mailboxes with their spam. It puts you indefinitely on hold while giving to you periodically bogus waiting time (ex. They send you a Gift Certificate instead and it has an expiration. My first email from them told me that my order had been delayed and delivery date changed to June. I've ordered many high ens items from this company, this time a $1200 umbrella. Code. Been a long time customer since 90's - NO MORE! I think this borders on fraud, or at least false advertising. Want to see the newest designs and get inspiration for your home?Visit and request your catalog today. As I write this review I am currently on HOLD with customer service! I will not use this company again. A poor procurement processing business. Isn't this almost 2016? First I would like to say: going to the screen to purchase was difficult, I had a blank screen in front of me. When I finally got through to a supervisor, she was extremely helpful. Washed them and had enough "fuzz" to knit three sweaters! I call and said I'm heading home now and will take about ten minutes. They currently claim that they have a 10 year frame warranty saying that the quality is so good. I purchased four austin bar stools at frontgate.com in march of 09. i did not receive product until august 09. and then i had to return actually 3 of the stools due to damage, poor workmanship, etc. Warranty Ref W*******. Frontgate air mattress - Ez bed lasted 1 1/2 years and even worst is their customer service as they never get back to you! Frontgate Free Shipping Code No Minimum July 2023 - 20% OFF - HotDeals.com So when you go to checkout you have a big surprise. Frontgate Free Shipping Code No Minimum June 2023 - Valuecom.com 1. You have just came to the right place. She said I could call customer service and maybe they could work it out so I could get a gift card, but I would have to send it back myself. Placed my order on Nov 15th for a Christmas Wreath. I went online and added something to my cart just to see if my gift card would work, and it does not. I just received a life size Christmas Character (LuLu) from Frongate which I ordered from the catalog. No thank you! I emailed, was assured I would not be double-billed, and *** would pick up this"rogue" order. The 13 Best Places to Buy Outdoor Patio Furniture of 2023 She can sit in a chair or hang on her stand and still look adorable. We'll go through the top searches and talk about the ins and outs of their offerings. It is already the second week I am eating for JD Hunt to call to me to schedule the pick up while Frontgate customer service representatives keep saying that I should keep waiting! Ship To Store - Frontgate