Thanks for all the help and for making a lifelong customer. Amazon.com: Easyplant Thank you, Linda! Aww, thank you so much for this lovely review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks for the exceptionally kind words for Allison and Ruby - we will make sure they both see this! I purchased a plant, which arrived in not so great condition. I got a couple of plantz as a gift. They gave me a code for a free replacement and it will be here Wednesday. I'm so excited to hear your easyplants are doing amazing and that Ulises could help with some great plant care advice. If there's ever any trouble or if you ever need us for anything at all in the future, we're here for you. Oh dear! After trying everything and following their instructions to save it, it was dying. Advantages. The communication during the process! The plants can sometimes be bumped around a little more than we'd like during transit, but I'm really glad Ulises was able to make things right for you. Thank you for leaving such a wonderful review, Brad! Top notch quality customer service! I contacted customer service and sent pictures of the plant. , Henry from Easyplant was so helpful Excellent service Able to explain how to take care of my new plants and how to order a gift plant for my BFF. I submitted an order and accidentally ordered the wrong plant. <3. <3. I took a few pictures and emailed them to let them know and the next day they already had another replacement getting ready to ship my way. We use dedicated people and clever technology to safeguard our platform. And plant that was in fair condition was instructed what to do & was told it would be fine & if it wasnt to contact them & let them know. 2023 Trustpilot A/S. Good info on the sunlight needs for each plant and curated collections. . US May 26, 2023 Great customer service My original plant went through some turmoil during shipping and didn't look so great when it arrived. When I reached out to the company because my order was incomplete they were warm responsive and even sent me a free plant! Couldn't be more satisfied with this company. For an optimal experience . We've always got your back! I had a question regarding residue and spots on one plant. Customer service is hands down the best I have ever experienced. She updated the address and confirmed that my gift message was in the gift order. So, unfortunately, I threw out most of them. When it arrived, the plant was in perfect condition and beautiful. My plants came with the instructions I needed and were lovingly and carefully packaged. I will definitely be ordering from them in the future. Within a very short time from the automated email I received an email from Ulises apologizing for the damaged plant (which was clearly not the fault of easyplant) and confirmation that a new plant was on its way. I was hesitant to spend the extra money, but what a joy to water and forget it for a month. The unique boxing system used for shipping is like none other. Pleased customer! The Scam Detector's algorithm finds easyplant.com having an authoritative rank of 58.1. Easyplant sounded like the perfect solution. You see I didnt have a receipt but I had a picture. Easyplant Katherine was fabulous and I can't wait to get my money tree. I have 3 of these genius plants and love them! All three plants are thriving, beautiful and so easy to maintain. I received timely and friendly customer service. Woohoo! One pot did arrive cracked ( due to shipping) but I emailed Easyplant and received a response back the same night saying they would send me a new plant in a now pot. With our technology, water is carried from the reservoir to the bottom layer of soil - directly to the root. I received a plant as a Mothers Day gift, unfortunately the plant arrived looking jet lagged. Majorly high praise for Easy Plant Customer Service you truly made this a wonderful experience!!!! . So happy to hear your easyplant arrived happy and healthy, Joy. In today's world, where customer service doesn't seem to be a priority, this company stands out and gets a gold star for customer service from me for sure! I talked with Juan, who provided awesome customer service for my damaged plant. Initially, our plant that was delivered was damaged during shipping. We ordered several plants with our first order, and one unfortunately was broken upon arrival. Use this text to describe products, share details on availability and style, or as a space to display recent reviews or FAQs. Thank you so much for spreading the easyplant love, San - this truly means the world! They are always coming out with more choices and Easypant treats their customers like rock stars. She LOVED the packaging and the instructions to include the tips on care and placement. We had one plant arrive with a cracked pot and they immediately sent us a new one and encouraged us to repot the old one even though it wouldnt technically be an easyplant anymore. I received a beautiful plant but it looked like it was mishandled during delivery and the pot was cracked. I'm so happy we could help out, and I hope your sweet Easyplants are bringing you so much joy! It was damaged and potting soil was everywhere. I made a mistake with my order and she was able to correct it right away. Oh, I'm sorry to hear that your plant had a bumpy ride - but no worries, the team will always be here to make things right for you! Thank you easyplant for providing top notch customer service! She made my request very easy and quickly. Add details on availability, style, or even provide a review. I'm so happy your sweet easyplants have brought so much joy to your home! I am so impressed with EasyPlant's customer service. I ordered a calathea as a gift. Thanks for sharing your feedback! Do you agree with easyplant 's 4-star rating? Their plants are gorgeous, but the customer service is even better. Trying to get in contact with customer service and no luck thus far. Customer service is EVERYTHING to me. Henry immediately had another plant shipped to me as a replacement for the damaged one. My experience with Easy Plant has been great: fast shipping, high quality items, great customer service, and less expensive than buying pots and plants from my local shop. The new plant was in perfect condition. . Outstanding customer service!!!! Wonderful to hear that she was able to make things right for you - and thanks for making time to leave such a lovely review, Jasmine! Allison is the best. Looking forward to my friend's review on the plants !! easyplant Reviews | Read Customer Service Reviews of easyplant.com | 2 . . I couldn't be more impressed with easyplant's customer service. Making sure your easyplants are thriving and flourishing is so important to us and we'll always be just a message away if you ever need anything at all in the future! Thanks so much for this amazing review - our team will always be happy to make things right for you! easyplant Reviews | Read Customer Service Reviews of easyplant.com | 2 My plant was delivered in poor condition and she replaced it and also gave me a ton of information on how to care for it . I won't hesitate to order from them again because I know if there is an issue it will be handled. Sometimes shipping can be a bit bumpy, but we'll always be there to help if there are issues! The lost in shipping was not their fault but they immediately worked to remedy the issue with great customer service and with such kindness. Home & Garden Home & Garden Services Interior Plant Service easyplant easyplant Reviews 1,235 Excellent 4.7 VERIFIED COMPANY easyplant.com Visit this website Write a review 4.7 1-star Filter Sort: Most relevant Michelle Delcambre 1 review US A day ago Everything about easyplant was a joy Everything about easyplant was a joy. Oh gosh, thank you so much for the kind words on our customer service and company as a whole - that means the absolute world to us. Customer service with this company is absolutely amazing. Glad you're so happy with both of your easyplants! I originally ordered one of their plants and after a few months of thriving it started to have some issues. The customer service team is impressive, friendly, and speedy. Very happy to hear that Mauricio and Juan were able to arrange a new Money Tree for you! Choosing a selection results in a full page refresh. First one I got travel was rough and looked half dead. Shipping can definitely be rough on our plant friends sometimes, so thank you so much for giving us a chance to make this up to you! I'm sure it will make her day! I have already told my friends and family about my wonderful experience! Your plant gets the water it needs, when it needs it. We're so excited to hear you're loving your easyplants and we can't wait for you to add to your lovely collection in the future! Easy Plant has fantastic customer service! Thanks so much for this lovely review - I'm so happy to hear that your plants are thriving! It has been a long time since we had houseplants and we have had issues keeping plants happy and healthy in the past. They replaced the plant and also taught me how to repair the pot of the original plant if I wanted to save it, too. Very professional and extremely understanding. Woohoo! His level of understanding about customer service was exemplary. It was the shipping carriers fault! The Rubber Tree was infested with fungus gnats, and the Cat Palm was infested with spider mites. I love the plants I have received. Date of experience: 21 May 2023 Overall we are thrilled with our Easyplant purchase and we are already thinking of adding to our Easyplant collection in the future. If you ever need us for anything at all in the future - we've always got your back! I just got it and its beautiful. I love Easyplant! Aw, thank you so much for leaving this lovely review, Lynda! First time ordering, I purchased two of the small size plants. The plant choices seem unique. Customer service responded immediately with helpful tips to correct the issue, along with a partial refund to compensate me for my troubles. I am looking forward to the next plant and will no doubt order again. Since I definitely don't have a green thumb, I was so happy to hear about easyplant. Pair large text with an image to give focus to your chosen product, collection, or blog post. Replies to negative reviews in < 24 hours. Oh, this is just wonderful! It means the absolute world to us - and we've always got your back if you need anything at all. I'm so happy to hear that you're loving your plants - we really appreciate your patience and understanding while we resolved this little inconvenience! Wow! The plants are beautiful and so are the pots really a cool concept. Really happy to hear that the team got things all taken care of for you! . Please send us an email (hi@easyplant.com) if you haven't reached out yet! I would definitely not hesitate ordering from them. Extremely responsive and you can tell they truly care about the happiness of their customers. One pot had a small chip in the paint, they sent me a whole other pot and plant!! Black Mulch: Easy-Plant Weed Block Mulch | Gardeners.com Aw, this is just fantastic to hear that the team went above and beyond your expectations, Lori! However, Easyplant was very quick and responsive to replace this one!I have owned a few of the plants for almost two months now and they are still looking fantastic. I was able to contact customer support and literally within minutes they had cancelled my order, refunded my money, and helped me place the order for the right plant. We use dedicated people and clever technology to safeguard our platform. I managed to hold onto a couple. One of the six was packaged upside down and destroyed. Will definitely be buying again, and referring to friends/family, thank you again. The system that keeps them watered. A lot of blind trust, right?BUT, Mom called to say all arrived safe and sound, and she was easily able to bring them into the house and open without difficulty. The first plant I bought was a gift that was shipped directly to sender so I can't vouch for how it was shipped but the recipient enjoyed their plant. The new plant arrived beautiful and there was no damage. Thanks again and I love your plants. Read Customer Service Reviews of easyplant.com - Trustpilot Amazing customer service and the plants are doing great. The monstera had a few of the lovely big leaves damaged and the white bird had some issues to. I love this company! I reached out to the company and not only did they provide advice on how I may be able to revive it, they sent a replacement right away. Shucks! Great plantsworth every dollar spent. It really means the absolute world to us! Beautiful, live, indoor plants, potted in our simple, self-watering pots. I'm really glad we could be right there to help and if you ever need us in the future - we've got your back! Their customer service is great and very pleasant. For people who want some living green, but don't necessarily have a green thumb or interest in maintenance, I think this is a great solution. Woohoo! Great Experience! It goes against our guidelines to offer incentives for reviews. I did the recommended things by easy plant to try to bring Pauline the Prayer Plant back to life but after a few weeks it just wasnt working and I contacted them and sent them some pictures, and literally within a few hours I had an email back from them along with a new order for a new plant. I definitely will be a repeat customer! I am happy with my purchases and the customer care they provided. Excellent service for excellent customers like you. Great customer service! I've sent them pictures a couple of times of my plants with questions - and they respond immediately with solutions. Find out how we combat fake reviews. The pots and self watering technology was what caught our interest in the beginning. Beautiful, live, indoor plants, potted in our simple, self-watering pots. Exceptional customer service, my Golden Snake Plant arrived in a timely manner, but not in great condition. Sorry to hear about the mishap with the delivery, but I'm so glad Valeria was there to make things right. Ulises was quick to respond and even faster to take care of the issue. I emailed the customer service and the replacement was sent even before I saw the response from them! I received that plant also in the timeframe they promised. Also above and beyond customer service, which is so appreciated!! All in the same day. So fun to bring the tropics inside! This is a great company and I highly recommend them. I ordered a 7th plant separately. Good thing the amazing team at easyplants made it right for us and sent us a replacement no questions asked. View all brands. <3. Happy to hear your easyplants are all looking great and doing well! After just a few emails exchanging some pics, i was refunded 20% and a new white bird sent to me free of charge, and was given an option to choose something else if pleased. I'm super glad you reached out so we could help and I can't wait for your new easyplant to arrive! I'm so happy to hear that you're loving your plants - your satisfaction will always be our main goal! I had an amazing customer service experience with Marti from Easyplant . It just wasn't doing well. We really stand behind our plants and will definitely do our best to make things right for you. Read Customer Service Reviews of easyplant.com - Trustpilot On a side note, the plants serve as a great and unique gift idea for those that may be harder to buy! )I totally recommend them. Woohoo! It adds a perfect touch of tropical to ones home. Woohoo! Im very appreciative of the help they have offered regarding one of my struggling plants. Thanks so much for this amazing review - I'll make sure to share these kind words with Kath! Aw, this means so much to hear! Beautiful, live, indoor plants, potted in our simple, self-watering pots. I definitely recommend easyplant and I will be pack for much purchases soon. As a busy plant lover who is always on the lookout for easy-to-care-for plants, I was intrigued by Easyplant's system. What is Easyplant? Sadly, the plant arrived with some leaves sad and not healthy. <3. Companies can ask for reviews via automatic invitations. The replacement arrived very quickly and in excellent condition. They followed up to make sure that they hadn't forgotten about us. We're so glad we could help out and we're super excited to hear you'll be adding more easyplants to your collection in the future! The plants are just as pictured, healthy and green. Shipping can sometimes be a little hard on the plants, but we're always here to help if there's trouble. DESCRIPTION Monrovia ( monrovia.com) is a very popular online plant shop which competes against brands like The Sill, Australian Plants Online and Crocus UK. Common. I'm happy to hear you had a great experience with us. 009 - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash . Customer Service at EasyPlant is outstanding. EasyPlant makes an amazing and easy to use product, has wonderful and healthy plants, and incredible customer service. The staff were quick to reply to an issue with one of our plants, and offered an exchange for one we liked better. Love my easyplants! 1st plant arrived and was perfect. Their customer service is unbelievably awesome! Oh gosh, we so appreciate the kind words, Christina - thank you! East plant is a great company! The mailman was very rough with the package not paying attention on what was inside and box orientation. They made sure to touch base on every step of the process until my plant was delivered. Wonderful customer service!!!! Excellent customer service! Great product!! Amazing customer service. Oh, sometimes shipping can be rough for our plants. I have a thriving beautuful plant that I for sure would have killed the first week had it not been for this system. They quickly ordered me a new plant and even gave me a little bonus for my trouble. 34,50 Add to cart The living houseplant that you only have to water once! It made it easy to know we were getting the right plants for different spaces in our home. Knowing how easy it is to give your varying greenery too little or too much water, Easyplant decided to solve both problems with one simple and stylish solution: a self-watering pot that will keep any plant healthy and happy with minimal care from its owner! Anyone can write a Trustpilot review. The whole experience was perfect. I sent a few pictures of the signs of distress it was showing, and they agreed something wasn't write. She immediately apologized and sent a new plant. When I received a positive response to my broken flower pot I was so excited. A Friendly, professional staff along with a quality product. It may seem pricey but I think it is worth it for me since I've already found a way to murder one too many on my own. Im looking forward to purchasing more plants in the future. There was a problem with one of the plants we purchased. Thanks so much for taking the time to leave such a wonderful review - and also for the recommendation. Thank you so much for this lovely review, Nicole. Since I really wanted another plant for my place I asked them if I could pick out another type of plant and they agreed. I received my order within the timeframe I was told. EasyPlant is literally the MOST AMAZING customer service I have EVER EVER EVER dealt with and I will be buying ALL my plans forever and ever from them! . If you ever need us, we're here! Use overlay text to give your customers insight into your brand. I even received an entire second plant to replace the one that was not doing well, much to my surprise and thanks. We're really glad you reached out so we could help and if you ever need us in the future - the easyplant team has got your back! The 3 plants came so well packaged that they didn't even suffer from UPS ignoring the "this side up" markings on the package! I contacted customer service and they immediately got back to me. Find out how we combat fake reviews. What are your business hours? | Easyplant Help Center Plants arrived dead and the medium size (at 89 dollars) is only about 4 inches tall. Aw, I hope your mom will absolutely love her new easyplants! They immediately sent out a replacement plant that arrived within 2 business days! I am beyond impressed with their customer service and will be ordering more plants from easyplant in the future! !Good job Team Easyplant, Woohoo! Oh wow, thank you for such a lovely review, Michelle! I reached out to easyplant via email, to inquire about the 7th plant I hadnt received. I had an issue with the plant we ordered. The presentation upon arrival will surely not disappoint!!! Aw, thanks very much for allowing us to make things right for you! Date of experience: April 15, 2023 Useful Share Reply from easyplant 5 days ago Yay! It is such a beautiful addition to my home! Fantastic that Juan was able to get everything taken care of for you - and thank you for the kudos on our team's customer service! They even follow up with you after your purchase or concern you may have. I contacted Easyplant and provided pictures and received a reply within a couple hours of contact. Oh, I'm so happy we could make things right with your wife's Mother's Day plants! I did make a decision however and placed my order only to find out the next day that most likely my gift would not arrive in time. The 5th plant seemed to be lost in shipping and I contacted Easyplant via email. Thank you so much for leaving this wonderful review, Moises! I will definitely order again. They need to improve their pest prevention efforts. I sent some pictures of my struggling plant and they sent a new one, no questions asked. . Its rare to have such a wonderful end to end experience! They immediately worked with me to get another healthy plant on the way. This is so fantastic to hear! Thank you easyplant. And the true testament was when I had an issue with one of the pots, they were so quick to make it right. Top notch quality customer service! They are quick to respond, friendly and very knowledgeable! I sent pictures and they 100% stood by their 90 guarantee. . This is a great company! She got the mother's day trio and is super happy with them - healthy and pretty plants she said. DESCRIPTION Very healthy plants, Oh, no worries, we're here to help you! Sent a quick pic of my issue and Diana immediately remedied it. It goes against our guidelines to offer incentives for reviews. . I couldn't be happier! Press the space key then arrow keys to make a selection. It appeared our delivery driver mishandled it, although the damage, honestly should not have happened the way the plants are packed for shipping. I then proceeded to email easyplant and within 2 HOURS THEY HAD A NEW PLANT SHIPPED. Reply from easyplant . The kolanchoe was one of my Mom's favorites and it reminded me of her so much. Within hours I was notified that a new plant would be shipped. !Be it the customer service/expert or the notification, they have been on top of their emails and very responsive. And please thank your wife for sharing the easyplant love. I'll make sure to share this feedback with Rosangela. They're foolproof, I promise. I picked the small moneyplant. Will most definitely be purchasing from them again. But we'll always be here to make things right for you!I'm so happy to hear that your green friends are giving you tons of happiness! <3. . Find out how we combat fake reviews. One of my plants was delivered less than desirable, at no fault of Easyplant, honestly it looks like the shipping company drop kicked the box. It is outstanding. During the email exchanges I was in contact with more than 1 person but it was Henry that saved the day for me. Thanks so much for taking the time to leave a review, Kim! I'm so glad to hear that your mom is loving her plants! I was pleased with how the company took responsibility for the transaction and replacement. 2023 Trustpilot, Inc. All rights reserved. Highly recommend and will continue to buy! They gladly and without any complications shipped me another similar plant to replace it. My review of the merchandise was handled promptly, and I got everything resolved in a short time frame. Thank you so much for this lovely review, Chris! Here are 8 tips for writing great reviews. So I ordered the same plant and it arrived looking fresh and lovely. It goes against our guidelines to offer incentives for reviews. And the true testament was when I had an issue with one of the pots, they were so quick to make it right. Amazing customer service extremely fast and easy. Our team will always be happy to make things right for you! I received my purchases and was unhappy with one of the plants. They look great and are easy to take care of. A replacement was sent to me when the original plant was damaged during shipping. Aww, thank you so much for this rave review, Moira! Very happy with their excellent service. I ordered a plant for a gift and unfortunately when it was delivered the person delivering it turned the box upside down and it was damaged. Thanks for your review - I'm so happy to hear that you're loving your plants! Easyplant is AMAZING! Yay! Aww, you're so welcome, Cammie! Thanks for your review! Easyplant - Easycustomer service, that's our new motto, I think! I've interacted a few times with EasyPlant by email, and the experience has always been super good.I had some issues with some plants, and they went over my expectations to resolve them.The warranties are true: they didn't hesitate to send me some replacements for some plants that had some issues, while still advising on how I could keep the original plants (they care both about the customer experience, ensuring a perfect service, and about the plants! I got a notice of refund within seconds. They are attractive and high quality. This is my go to gift idea now. I absolutely love the concept so much that I ordered a plant for Mothers Day. Easyplant has the BEST customer service! This was not Easyplants fault! Allison and Julio were so understanding of my plant problem. The customer service at Easyplant was incredible. Aww, thank you so much for this lovely rave review, Justin! We're delighted to know that you're loving your easyplants and that they're allowing you to keep some wonderful green friends in your home - with no green thumb needed! Companies can ask for reviews via automatic invitations. For the first time I have a beautiful selection. The plants I ordered, the package of 6 pet friendly plants, arrived in excellent condition. . Donna J, Oh gosh, really happy that Allison and Julio were there to help with that special Kalanchoe. easyplant Reviews | Read Customer Service Reviews of easyplant.com | 5 I'm so happy to hear that Henry could help you with this - the Easyplant support team will always be a message away to give you a hand! Thank you for the great customer service! Beautiful plants! easyplant - Home - Facebook The quality of the plants, the planters, and the customer service (truly the best service Ive had with any vendor) is superb! So glad we could help out, Nathan! The pots are attractive looking and super convenient to use. Easyplant was able to get our plants delivered fast and they provided prompt customer service! <3. . Their customer service has also been spot on. Our plants water themselves. However, you can also use the website for that info. . I really love my easy plant. I have purchased several plants this spring and two look perfect and one of them has never been healthy. 1 Month. I believe shipping may have been a little rough on that plant. . I recommend the medium palm tree as a gift especially if you live in the Northeast. . BUT customer service was great and sent me a new plant right away. . 1 review US Jun 1, 2023 Risk-free ordering My plant arrived beautifully packaged but with a few leaves bent and broken, which is not what I was expecting given the cost of the plant. The easyplant team is always at the ready to help with any questions or issues you have, so don't hesitate to lean on us as much as you like. I had an unfortunate series of events with two different plants, and in both instances they replaced my plant even though I was by no means trying to gain a new plant but to learn from my mistakes! I ordered anturios and unfortunately the arrived on a broken vase, and when I informed customer services and asked what should be done, immediately Katherine responded and send me a second vase that arrived today intact! I have purchased 6 plants for myself and I use Easy Plant to send many plants instead of flowers as a gift, memorial or celebration. These plants are amazing!