Alternatively, if you are not using any of these, make sure your contact information is up-to-date by clicking Next. A side effect of having multiple accounts attached to my username is that I have to select which account I want to look at when looking at things like rewards or changing services and there is no way to know which new address account to select for my current active service. Featured Xfinity hotspots are beneficial for individuals who are not customers. Our community is your official source on Reddit for help with Xfinity services. You can link your Xfinity ID to an account by accepting an invitation from the account's Primary user to join it. If youre ready to say goodbye to Xfinity forever, find out how to delete your Xfinity account permanently. I need help unlinking an account that has never been active, is not the correct address, and is preventing me from creating a move request for my actual move and actual address. An Xfinity tech must install a separate internet line for two individual accounts. Archived post. Close Xfinity Account through Xfinity Assistant, Click here to make a live chat with Xfinity Assistant, Enter login details to sign in to your account, Now, you have to make a deletion request of your account. If you want to subscribe through a different provider, follow these steps: Complete the security check by entering the characters shown on the screen, then select Continue. The first thing you will think 'Oh, I will just go to the settings and unlink it'. If you're on the Stream app and having issues with your linked accounts, you can sign out and sign back in, and it will prompt you with which account you want to be signed into. I click that and I get to a screen that has my email address and says I am already signed in. Customer support has never been able to answer why we can't just cleanly toggle between the 2 accounts. The package includes a bounty of sports channels and premium channels including HBO and STARZ. Dont worry if youre confused about how to use separate Xfinity accounts in the same household. I want to use my email addres to become a user to the other portal. Xfinity Comcast has its perks, but not everyone will enjoy them. I am a bot, and this action was performed automatically. If you're the Primary user, see How To Add and Invite Users to Your Xfinity Subscriber Account for details. Question. But some households need two separate internet connections, confusing customers. Please switch to "7307 Woodstone Circle Cir" and transfer your admin rights to another user before trying again. in order to view all primary accounts linked to your personal information. Get the most out of Xfinity from Comcast by signing in to your account. After requesting the cancellation of the account, make sure the company follows up and ends all billing activity associated with the account. Unfortunately, the solution is not straightforward. to the accounts without getting a message that we have to contact someone. Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We pay for both. Some sources say you cannot have two Xfinity Internet accounts in the same household, while others say you can. If you wish to permanently delete your Comcast (or Xfinity) account, you must contact customer service by dialing 1-800-Xfinity (800-934-6489)or 1-800-Comcast and request deletion of your Xfinity account. I wanted internet at both locations while moving so I created a new account which got linked to my username. Xfinity Assistant The Xfinity tech will need to install a separate internet line. Need to link, unlink or switch between your accounts? How to remove a bank account from Xfinity - YouTube Show Me How For eligible Xfinity customers, you can link your Xfinity account to your Peacock account through the Peacock application on your X1 or Flex device. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Your accounts are now linked! Article | Comcast Business Support Archived post. If you have questions about your services, we're here to answer them. Regardless of why youd like to delete an Xfinity account, this article will guide you to remove your Xfinity account and completely delete your profile. Note: When an Xfinity ID is removed, the secondary users Xfinity ID and all settings and preferences will be deleted. Our community is your official source on Reddit for help with Xfinity services. The linkage has been an issue since we started the second account. I am afraid to unlink the accounts and lose the services at one account or another. Click the Account icon and then click Account and Identity. They will guide you through the process of how you can delete your Xfinity account. In case the ID is associated with more than one account, it wont be removed, and the account it is associated with will lose its access. Sign in to the Xfinity My Account app on your mobile device. You must enable Wi-Fi on your device when searching for a hotspot. I called customer service and they said to call netflix. Xfinity TV offers a great cable TV package that offers a variety of channels. If you check the box for, Once youve made your selection, youll be directed to the, Once signed in, you can switch accounts from the. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. Remove a Secondary ID Sign in to xfinity.com as the primary user. Theres a lot to consider, and we cover everything you need to know in the article below. Your primary account is displayed by default. Weve both been passionate (maybe even obsessive) tech users for years. You can also chat with Xfinity Assistant and request them to delete your account completely. Once finished, click. If you want to unlink your accounts, you can do so from the Settings Menu. If you don't need instructions, click here and sign in with your Xfinity ID and password. Xfinity TV gives you the freedom to watch what you want whenever and wherever you want with the most comprehensive selection of Xfinity On Demand movies and shows via your TV or in the Xfinity Stream portal. If you use your Xfinity ID, you must confirm which accounts youre linking and follow additional prompts. XFINITY is a secured connection, while Xfinity Wi-Fi is not. Comcast owns Xfinity, and Xfinity provides home phone service, internet, and television services under the Comcast brand. If I continue then I am still getting the channel line-up for my other home. As you type in your street address, the field will auto-populate. I have 2 Comcast accounts (service at 2 different addresses) that are linked to use the same login credentials (email address, phone number, etc). Scroll down to the bottom of the page and click Remove from account to permanently delete the ID from your account. For this reason, we have provided a guide to show you how to delete your Xfinity account. When I try to change any information (like the email address) in one account it automatically updates the email address in the other account as well. Linking the accounts has only caused issues with trying to check on service on 1 vs. the other. Its not a necessity to keep an account if you are not making any phone calls for the monthly bills you pay. Change linked Netflix account : r/Comcast_Xfinity - Reddit If there are 2 entries of the same email account, then select the email account which is not set as default and . When you decide you no longer want to keep your inactive Xfinity account, deleting your Xfinity account is easy to do. New comments cannot be posted and votes cannot be cast. Your account connection status | Rocket Money Help Center Sign in to Xfinity It's impacting the management of our account, as the old service address keeps getting selected when trying to view/manage anything. Select the "Unlink my account" button. https://www.xfinity.com/support/articles/switching-between-multiple-accounts, https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses. Click your account number near the top right of any page and select the account you wish to see. I do not get the prompt. Unlinking the account will require you to confirm your decision. Youll be ready to move on as soon as you follow the instructions in this article. There are different Xfinity packages depending on the region. If you wish to keep anything, please make sure to print it. If you have trouble or questions about any of it, you can also reach out to us via private message withyour name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number by clicking on my handle (Comcast_Gina). Comcast Xfinity Package with Netflix Welcome to the Xfinity community! We dont take calls (for anyone reading that please be advised, this is a forum, if you need phone support, you need to call in) private message me by clicking on my name and clicking send message. I cant just unlink this account myself? . The modems should not interfere with each other, as long as users arent video streaming simultaneously through devices like Xfinity Flex. Then make a request through direct chat, Facebook, Twitter, etc. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Thank you for your reply. However, adjusting the address may or may not be necessary. To regain access, the primary user for the account will need to add you as a user. Somehow, my portal does not show 'Unlink Account' option, only the top 3 options are there. As soon as the agent receives your request, it will be placed in the queue in order to deactivate your Xfinity account as soon as possible without any complications or delays. Yes, but you will need to contact Xfinity customer support to connect separate accounts in the same household. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window, Get answers from Comcast Business Specialists and Customers like you, https://forums.xfinity.com/direct-messaging. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Send a message with a genuine reason to close Xfinity account permanently and to delete all associated data. That way we can access your account to get started. Youve successfully deleted Comcast account. To check if there are multiple email accounts setup on Outlook, follow these steps: Click File, go to Info, click Account settings twice, in the email tab check if the email account is setup multiple times and also the type of email. You can also reach their support via Twitter, Facebook, Reddit, and Forum. Hmm, do you happen to know if you're the Primary Manager? Youll be asked to provide information about the account you wish to link. How To Add and Invite Users to Your Xfinity Subscriber Account, You may be asked to confirm some details about the account youre linking to, like the street address on the account. You should keep these considerations in mind if you need separate Xfinity accounts in the same household: Yes, having two modems in the same household is possible. When using an Xfinity ID for your username and password, it requires having HBO billed through us. Now I cant create a new netflix account for myself. Cookie Notice That would be the likeliest reason not to be able to use that feature. It says I reached my limit but I never sent a private message before. By selecting Accept all, you consent to our use of Cookies. All Logos & Trademark Belongs To Their Respective Owners. Linking the accounts has only caused issues with trying to check on service on 1 vs. the other. All rights reserved. You'll receive the invitation via email, text message or both. Once finished, you should receive a confirmation message that the accounts are now linked. CCZachary Community Specialist 10 mo. For example, you might need individual business and personal connections or have roommate issues. That being said, you might need to inform Xfinity and specially configure the router. Its not possible to unlink from your current account. To chat with Xfinity Assistant follow the below step. There are several advantages to having two routers in one household, including: And sense were talking hardware, well go ahead and mention that we recommend the use of the Motorola MB8600 DOCSIS 3.1 Cable Modem (on Amazon) paired with the TP-Link AX5400 WiFi 6 Router (on Amazon) for cable internet connections. It will not take me to the account details since the account is disconnected. Just launch the Peacock application on your device, then either create your brand-new Peacock account or log in to a pre-existing Peacock account to link your Xfinity account. I wasn't able to load. If I switch to either of the inactive accounts to remove the auto-pay then it tells me I can't change an inactive account. Send a message with a genuine reason to close Xfinity account permanently and to delete all associated data. You have reached out to the right team, and we are going get things squared away for you. On the confirmation screen, youll be notified when your request will be processed. Scan this QR code to download the app now. Hi! One is for our primary residence and the other is for a second residence. After unlinking, you'll no longer have access to Xfinity Services or My Account for that account. Netflix Billing through Comcast Xfinity Click the circle next to your desired service address, then click. If you try to remove a canceled account with a balance due, we'll ask you to make a payment. Customer support has never been able to figure it out and even the technicians that come to the house struggle with it. Question Updated 6 months ago 31 1 0 2 Like Comment Follow Xfinity Remove Account By Contacting Customer Service, If you wish to permanently delete your Comcast (or Xfinity) account, you must contact customer service by dialing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can link your Xfinity ID to an account by accepting an invitation from the accounts Primary user to join it. And if I the continue, it takes me to the channel line-up for my other account and not the account in the address with the wifi I am connected to. A number of instances have occurred in which the misunderstanding that an account was terminated resulted in continuous billing. Xfinity will send you a notification through text or SMS. Xfinity is the largest cable internet provider and most-used broadband connection in the United States. For xFi and the Xfinity Stream portal, youll also be prompted to select your account when signing in. Youll be asked to confirm youd like to unlink the account. This question, "Unlink account," is about XFinity-Comcast TV Television Apps. This has to be done by the seller (or account holder) and you have nothing to do with it. Find your address from the list of options provided. Click Xfinity ID and Security. This thread is archived New comments cannot be posted and votes cannot be cast Related . There is also some confusion regarding branding, such as Comcast Xfinity or Xfinity by Comcast. Both terms are frequently interchanged, which is understandable. Thats it! Scan this QR code to download the app now. How can I unlink accounts from one account for them to be available to link to the other account? and our If you have multiple Xfinity accounts that are linked to your Xfinity ID, there are a couple ways to switch between them. Easy Unlink Your Device Caution: This process will remove the connection between Xfinity Home and all devices in the selected brand. in the bottom left corner and follow the onscreen prompts to unlink your device. It has instructions on how to send, reply, etc. Click the Account icon and then select Account and Identity. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. How To Delete Xfinity Account (Delete Comcast Account) - eTechShout You can also view the accounts your Xfinity ID is linked to: You cant unlink from the account youre currently viewing. Learn how to: Enter another ZIP to see info from a different area. In case you have trouble getting the account cancellation request processed by the company, send a letter containing a statement explaining why you want to cancel the account. Unlink Accounts | Comcast Business Support Community